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Repositorio Institucional-Universidad Autónoma de Manizales
Browsing by Author Alvarez Bermudez, Daniela
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Showing results 1 to 1 of 1
Issue Date
Title
Author(s)
2022
Marco de trabajo basado en gestión del conocimiento e ITIL para mejorar el proceso de soporte en Mipymes usando Botchat Technology + CBR con la perspectiva open data
Franco Bedoya, Oscar Hernán
;
Alvarez Bermudez, Daniela
;
Mideros Ospina, Daniela